“You cannot do a
kindness too soon,
for you never know
how soon it
will be too late.”
-Ralph Waldo
Emerson
Emotional Intelligence is one of the most important forms of intelligence we can possess and is represented by our ability to assess, monitor, and manage our own personal emotions and the emotions of others. It is the ability to gain an understanding of our and others’ emotions, and to draw upon that knowledge to manage situations before they become overwhelming for everyone involved. Making a commitment to our emotional well-being can be an uphill struggle.
Emotional intelligence involves the following:
·
Self-Awareness:
Being aware of our inner signals, recognizing how our feelings affect us, and how
we are attuned to guiding values for determining the best course of action in
various situations.
·
Self-assessment:
Knowing our limitations and strengths and exhibiting a meaningful sense about
ourselves.
·
Self-confidence:
Being able to use our strengths to assist us with handling any given situation.
·
Self-control:
Finding ways of managing our disturbing emotions and impulses and the ability
to channel these emotions and impulses in useful ways.
·
Transparency:
Establishing an authentic openness to others about our feelings, beliefs, and
actions.
·
Adaptability:
Being flexible in adapting to new challenges. There is no such thing as a
problem free life, so accepting that there are going to be problems in our
lives is important.
·
Optimism:
Finding ways in which we can roll with the punches, and seeing challenges as
opportunities for growth and learning rather than as setbacks.
·
Empathy:
Being able to be attuned to a wide range of emotional signals of others.
· Catalyst for change: Being able to recognize the need for change even if we are faced with opposition. Sometimes the opposition exists within us (Coleman, 1995).
The word “emotion” was derived from two
root words meaning “move” and “out.”
Emotion is a form of energy that moves out from a person’s innermost
recesses into an experience, and then into action and/or speech, by these means
into the world at large. Our emotional history has been associated with fear
which was based on our ability to react in a manner that ensured survival. Our
ancestors possessed the capability to jump into action to protect their
families from danger, dangers such as opposing tribes and the European
invasion. Our emotions have provided us with the impulse to act. Without our
emotions we would be walking around like robots without demonstrating or
experiencing any feelings.
We still encounter situations that require
us to jump into action immediately. These automatic reactions are orchestrated
by our limbic system, the older portion of our brain, which can aid in our
continued existence. I was in a couple of serious car accidents and when the
accident was occurring it felt as if I was in a dream state and my body was
going through the necessary motions such as turning the stirring wheel in the
right direction which saved my life and the lives of others. Being
automatically placed in this dream state is a way in which we are protected
from the seriousness of life-threatening situations. Some of our traumatic
experiences may be shrouded in vagueness (Ellis, 2001).
Healing from trauma requires cultivating
emotion instead of extinguishing it. When we experienced trauma in our lives,
the trauma tended to constrict our range of emotion. We may be stuck in
feelings of resentment and/or fear, unable to experience positive emotions such
as joy. Healing from trauma needs to
accompany feelings and expressing our feelings. It may help to think of
emotions as a flower garden with different kinds of plants, some weeds and
thorns among the beautiful flowers.
Cultivating emotions is the best way of
managing our emotions and preventing an emotion overload. Because of the trauma
many of us faced, we can feel bombarded by intense emotions, and we are often
blindsided due to the suppression of our feelings. When our feelings are
sup-pressed, these feelings are intensified over time and come out in
disruptive ways. Cultivating our
emotions creates greater awareness of all our emotions, negative and posi-tive.
This is a preventative measure, because we cannot influence what we do not
know. There are various emotions that play a major role in trauma: fear, anger,
shame, guilt, disgust, and sadness. Our
world is judged by our emotions; hence, our emotional judgments can be informative
and motivating (Coleman, 1995).
Fear and anger are a part of our
self-protective emotions. When we feel threatened, we automatically respond
quickly and with vigor by running, or counter-attacking, depending on the
situation. Our logic doesn’t step up to the plate in these circumstances. Instinct guides our actions. Emotions set our
priorities. If we have a history of trauma, then we may become horrified by a
sudden bombardment of emotions such as anger. However, we can take a step back
and examine our anger from another angle. Emotions
can interrupt our ongoing day to day activity, which can reorganize our
priorities and can consequently reorganize our functioning. Perhaps we can go
back to a time when we were doing our day-to-day activities and received an
unexpected phone call. The person had bad news to tell us. The bad news
reorganized our priorities from completing the task at hand to the newly
discovered crisis.
Emotions consist of major components which
are physiological reactions, expressions, actions, thoughts, and feelings. Many
emotions can trigger useful actions or reactions. When we are angry, we may
feel like striking out. The physiological reactions, expressions, and emotional
actions can occur quickly before we have a chance to think. Emotions trigger thoughts and thoughts
trigger emotions. Our emotions either warn us about something that may harm us,
or have harmed us, or they may steer us to something that may benefit us.
Emotions are usually brief only lasting seconds or minutes. Self-awareness is
essential for effective emotion regulation. Although, self-awareness can be
extremely painful, it can be especially excruciating if we are experiencing
feelings of fear, shame and guilt (Coleman, 1995).
Today many Native American homes resemble
war zones, homes laced with higher rates of domestic violence, child abuse,
child neglect, and substance abuse than any other sectors of the population.
The victims and the abusers are in a state of chronic crisis. Many people are
in a constant flight or fight mode. Most abusers are in a flux of pain and
suffering also along with the people who are being mistreated. Happy and
content people are not cruel, exploit-tive and dependent on substances to
deaden their pain.
Throughout history the most common response
to conflict has been violence: interpersonal, emotional, physical, and
international, concluding in an organized murder ritual called war. Many people
see conflict as war and refer to peace as an ideal society. As a result, we
repress our individuality as a way of eliminating conflict from our lives.
Peace cannot be found in utopian societies because it goes against our nature.
The more we are in denial about conflict, the more we struggle with denying our
dark side, our alter ego we refer to as our evil twin. It is not the conflict
itself but how we react to the conflict that gets us into trouble. Conflicting
values and interests are inevitable. Opposition is not to be feared but to be
addressed in a beneficial way. Conflict
is normal between individuals, groups and globally (Block, 2009).
Each and every one of us has conflicting
wants and needs. Reality often conflicts with our expectations. Dealing with
conflict in a healthy manner is the way we learn. It’s the basis for all
thinking, learning, creativity, problem solving and personal development. When
reality goes against our belief system, opportunities for new ideas and
insights occur. Our old beliefs are often challenged by new ideas. Through
conflict we are often given the opportunity to see more clearly. Our emotional
well-being is challenged when we don’t possess the tools to handle conflict in
a healthy manner. We need to adopt an understanding of our emotions in order to
do so (Ellis, 1988).
When we are fortifying our emotional
intelligence, we need to regain a sense of safety, which means finding ways to
neutralize our anxiety. We need, with perhaps the help of a counselor, to
explore why we are jumpy, hyper-vigilant, and experiencing nightmares and panic
attacks, all symptoms associated with Post Traumatic Stress Disorder (PTSD) and
other mental health issues. Gaining an under-standing of the symptoms and why
they are occurring will lessen the fear associated with them.
Once we develop an understanding of why we
experience stressful feelings such as dread and anxiety, we can begin to
establish a strong foundation for enhancing our emotional intelligence. Examine
why we are feeling all emotions including happiness, anger, sadness, and
anxiety. There is often a deeper meaning to why we are feeling the way we are.
On the road to establishing a strong emotional intelligence base we also need
to examine why others are exhibiting specific feelings. Look for cues such as
facial expressions, voice tones, and gestures. Explore what is be-hind what
they are saying and doing.
When we are on our healing journey, we need
to be emotionally committed to the process of healing. Great leaders may not be
handsome or beautiful, but they are emotionally committed to a vision and to
the people involved in the realization of the vision. An emotional commitment
is necessary for anything we want to accomplish from establishing healthy
relationships to accomplishing household tasks. During our healing journey we
need to picture life without pain and suffering and then we need to become emotionally
committed to our healing process.
Managing emotions will take some time, but
we will begin to recognize why we are feeling the way we are and in turn will
be able to recognize triggers that may lead to unsettling emotions. Managing
the emotions of others will also be comprised of making changes in the way we
communicate (Coleman, 1995). For example, my dogs chased a man and his dog and
demonstrated threatening behaviors when he and his dog were jogging past our
home on a public street. He was very angry about my dogs’ behaviors. Instead of getting defensive, I apologized
and told him he was right. My proactive approach defused his hostility
immediately. He had every right to be upset and I validated his feelings.
Enhancing our emotional intelligence skills
is cru-cial for establishing healthy relationships with ourselves and others.
If we don’t enhance our emotional intelligence, we will be stuck in a realm of
uncertainty. Oftentimes, when we don’t understand why we or others are
distressed, angry or frustrated, we may feel lost and confused and perhaps take
it to heart the perceived hurtful acts of well-meaning individuals. When we are
able to read and manage our emotions and gain an understanding of others’ emotions,
we have enhanced our emotional intelligence.